CRA Market News – Europe    

By John Huetter

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Audatex parent company Solera on Wednesday announced it had purchased Belgian software provider InSyPro following “a successful three-year strategic partnership” that produced a “truly integrated end-to-end” collision repair shop management system.

The estimating service said it “will invest significant resources to globally scale and accelerate the product enhancement roadmap” for InSyPro’s PlanManager software.

“PlanManager enhances the repair management process for its users and their customers by providing a digital-first management and triage solution, using apps and integrated two-way customer communications,” Solera wrote. “This ultimately increases technician utilisation by 10% and significantly reduces administrative time by 60 minutes per claim through unrivalled intelligent data-assisted automated planning.”

Terms of the acquisition were not disclosed.

“Solera delivers efficiency gains through intelligent, integrated solutions that provide a superior customer experience,” Solera Chief Technology Officer Evan Davies said in a statement. “PlanManager delivers this by providing users the tools and intelligent data needed to run an efficient workshop, enabling real-time tracking of all bodyshop management tasks and vehicle repairs. We welcome InSyPro into the Solera family and look forward to continuing to build on our partnership and global solutions portfolio.” The InSyPro website suggests the company might be more familiar to European body shops than American ones. PlanManager has “enthusiastic users” in Belgium, Luxembourg, the Netherlands, Italy, Spain and Great Britain, the site states.

“This means that interesting ideas from different markets are bundled in PlanManager, for the benefit of all users in all countries,” the website states.

Asked if Solera planned to bring the software to the U.S., the company indicated it would.

“PlanManager has huge potential to revolutionise bodyshop management for repairers globally,” Solera said in a statement Thursday. “Solera’s plans for the solution reflect this and we will be investing significantly to integrate the solution across our global portfolio. Working closely with our clients in each country, we will support the roll out of PlanManager across all of our active markets.”

“Repairers now, more than ever, need innovative, intelligent, technology to run tomorrow’s bodyshop,”  Solera regional managing director Dave Shepherd said in a statement. “The combined expertise of the InSyPro and Solera teams will enhance the PlanManager platform to build integrated solutions which continue to grow and develop with the changing needs of vehicle repair complexity, heightened customer expectations and work provision requirements.”

InSyPro also sells the fleet management software Flotilla, the claims communication platform Albatros and the damage recording application IRIS (“Inspection Reporting Information System.”)

Solera said it had added InSyPro leaders Tony Delodder and Martine van Campenhout to its global product and delivery organization.

“It felt a natural evolution to join our closest technology partner,” Delodder said in a statement. “As part of Solera, we plan to invest and rapidly scale our new software to deliver competitive advantage across the claims eco-system.”

More information:


Solera, Dec. 2, 2020

InSyPro website


A planner feature in the InSyPro body shop management system PlanManager is shown. Solera has bought InSyPro and plans to scale PlanManager globally. (Provided by Solera)

A booking screen in the InSyPro body shop management system PlanManager is shown. Solera has bought InSyPro and plans to scale PlanManager globally. (Provided by Solera)

Article Credit to Repairer Driven News.