Communication Is Key To Customer Service

Communication Is Key To Customer Service

CRA Customer Services Explored By Mike Munzenrider Communication is key to customer service and comes down to a managed collision repair experience where the customer feels that your shop was the best choice for them.   Visit CRA’s industry news blog page for...
The Customer Isn’t Always Right

The Customer Isn’t Always Right

CRA Customer Service Explored By Justin Gray The customer isn’t always right, and you need to challenge them because organizations with a culture of agreement are fundamentally set up for failure.   Visit CRA’s industry news blog page for more relevant...
5 Reasons To Fire A Customer

5 Reasons To Fire A Customer

Image by Helpscout.com     CRA Customer Service Explored By Jason Boggs Sometimes ending a tricky business relationship is the absolute right thing to do so here are 5 reasons when to fire a customer.   Visit CRA’s industry news blog page for more...
The Secret to Stellar Customer Service

The Secret to Stellar Customer Service

CRA Customer Services Explored    By Maraya King   Empathizing with customers is the secret to stellar customer service and can be just as beneficial to a business’s bottom line as a perfectly-executed repair, says Loren Margolis, an executive leadership coach...