by CRASA | 5 Dec, 2025 | Business, Client Service, Industry News
Customer Service Explored By Mitch Becker We look at what every shop should know about responses to customer reviews. Most collision shop owners know customer reviews shape their reputation. But few realize that how they respond across every...
by CRASA | 26 Jun, 2023 | Business, Client Service, Industry News, Labour & Human Resources, Management
Management & Business Success Explored By JON BECKER If you want excellence embrace strong personalities because strong personalities will make your organization excellent. Visit CRA’s industry news blog page for more relevant articles. ...
by CRASA | 23 Jun, 2023 | Business, Client Service, Industry News
Customer Service & Business Explored Article by DIONNE VAN ZYL Delighting customers is the secret sauce of successful management because delighted customers become your brand ambassadors, driving organic growth through word-of-mouth marketing and...
by CRASA | 19 Jun, 2023 | Business, Client Service, Industry News
Customer Services & Business Culture Explored By MICAH SOLOMON Change your culture if you want a customer service revolution and transform the customer service performance of your business. You need to look beyond individual employee behaviors and...
by CRASA | 15 May, 2023 | Business, Client Service, Industry News
Customer Services & Business Success Explored Sponsored by Scott Bridges from ProColor Collision When the customer comes first, the customer stays. Client experience is more paramount than ever to your company’s bottom line. Scott Bridges of ProColor...
by CRASA | 26 Aug, 2022 | Client Service, Industry News, Marketing & Business Development
Business Marketing & Customer Service Explored By Mike Kappel You’ve got 8 seconds to grab a customer’s attention because we now have shorter attention spans than goldfish. Get started by using these 5 tips. Visit CRA’s industry news blog page...
