Communicate Every Step of the Way

Communicate Every Step of the Way

    CRA Client Services Explored By Mike Munzenrider Use every opportunity to communicate every step of the way about what you do and what makes your shop better for the client and the environment when you repair their vehicle. It’s all about building trust...
Raise The Bar With Customer Service

Raise The Bar With Customer Service

    CRA Customer Services Explored By Jason Stahl How high have you raised the bar with your customer service? Have you raised it so high that no other shop in your area can compete with you?   Visit CRA’s industry news blog page for more relevant...
Communication Is Key To Customer Service

Communication Is Key To Customer Service

CRA Customer Services Explored By Mike Munzenrider Communication is key to customer service and comes down to a managed collision repair experience where the customer feels that your shop was the best choice for them.   Visit CRA’s industry news blog page for...
The Customer Isn’t Always Right

The Customer Isn’t Always Right

CRA Customer Service Explored By Justin Gray The customer isn’t always right, and you need to challenge them because organizations with a culture of agreement are fundamentally set up for failure.   Visit CRA’s industry news blog page for more relevant...