A New VOC You Can’t Ignore

A New VOC You Can’t Ignore

    CRA Customer Service Explored By Steve Morris A new VOC you can’t ignore is taking its turn in the limelight of our business. The VOC we are referring to stands for the Voice of the Customer.   Visit CRA’s industry news blog page for more relevant...
10 Steps To Service Advisor Excellence

10 Steps To Service Advisor Excellence

    CRA Customer Service Explored By Don Reed  Here are 10 steps to service advisor excellence starting with doing what new car dealers do in order to maximize your service advisors’ skills.   Visit CRA’s industry news blog page for more relevant...
Make Negative Feedback Work For You

Make Negative Feedback Work For You

    CRA Customer Service Explored By Aytekin Tank  Make negative feedback work for you because you can’t avoid getting tough criticism sometimes. Instead of trying to prevent it, try these simple strategies for finding the silver lining.   Visit...