by CRA | 22 Jul, 2021 | Client Service, Industry News
CRA Client Services Explored By Mike Munzenrider Use every opportunity to communicate every step of the way about what you do and what makes your shop better for the client and the environment when you repair their vehicle. It’s all about building trust...
by CRA | 20 Jul, 2021 | Business News, Client Service, Industry News
CRA Customer Services & Business Explored By Lee Amaradio Who is the real “customer” in the auto body shop, is it the vehicle owner or insurer, the answer is not as simple as you think? Visit CRA’s industry news blog page for more relevant...
by CRA | 7 Jul, 2021 | Client Service, Industry News
CRA Customer Services Explored By ADAPT Staff Reporters Rising repair costs emphasize the need for good customer service as the pandemic accelerated the pace of digitization and the increased reliance on technology at a breakneck pace. Visit CRA’s...
by CRA | 2 Jul, 2021 | Client Service, Industry News
CRA Customer Services Explored By Jason Stahl How high have you raised the bar with your customer service? Have you raised it so high that no other shop in your area can compete with you? Visit CRA’s industry news blog page for more relevant...
by CRA | 11 May, 2021 | Client Service, Industry News
CRA Customer Services Explored By Mike Munzenrider Communication is key to customer service and comes down to a managed collision repair experience where the customer feels that your shop was the best choice for them. Visit CRA’s industry news blog page for...
by CRA | 7 May, 2021 | Client Service, Industry News
CRA Customer Service Explored By Justin Gray The customer isn’t always right, and you need to challenge them because organizations with a culture of agreement are fundamentally set up for failure. Visit CRA’s industry news blog page for more relevant...
