by CRA | 18 Oct, 2021 | Client Service, Industry News
CRA Trust & Customer Service Explored By Jason Stahl Trust is gold for automotive repair shops, and once you lose it, you probably can never get it back. Trust is huge because it drives people back to your business and keeps you top of mind with...
by CRA | 8 Oct, 2021 | Client Service, Industry News
CRA Customer Services Explored By DN NEWS DESK The art of building long-lasting relationships with clients is essential to success in any industry as a provider of a product or service. Visit CRA’s industry news blog page for more relevant...
by CRA | 6 Oct, 2021 | Client Service, Industry News
CRA Customer Service Explored By Steve Morris A new VOC you can’t ignore is taking its turn in the limelight of our business. The VOC we are referring to stands for the Voice of the Customer. Visit CRA’s industry news blog page for more relevant...
by CRA | 5 Oct, 2021 | Client Service, Industry News
CRA Customer Service Explored By lla Schulte We share how to identify and train stellar customer service representatives because at the core of every successful business and team dynamic is exceptional customer service. Visit CRA’s industry news...
by CRA | 4 Oct, 2021 | Client Service, Industry News
CRA Customer Service Explored By Don Reed Here are 10 steps to service advisor excellence starting with doing what new car dealers do in order to maximize your service advisors’ skills. Visit CRA’s industry news blog page for more relevant...
by CRA | 1 Oct, 2021 | Client Service, Industry News
CRA Customer Service Explored By Aytekin Tank Make negative feedback work for you because you can’t avoid getting tough criticism sometimes. Instead of trying to prevent it, try these simple strategies for finding the silver lining. Visit...
