All CRA Members are committed to service excellence and above all, the safety of our customers through the application of world class standards.
Our Customer Zone provides access to a variety of convenient information such as:
- Finding an accredited CRA Repairer closest to you
- Explaining a typical vehicle repair process
- Details around the CRA Code of Conduct
- An independent online complaint logging function that promotes efficient online interaction and conflict resolution.
You can find all the latest product news, including changes, improvements, renovations and operating time information received from our accredited Repairers in the online Member Directory. Simply search by clicking the “Find a Repairer” button.
When you’re told by a salesman that a 'credit shortfall' policy will spare you from still owing your bank for a car which has been stolen or written off after an accident, you aren’t getting the full story.Image: Reuters CRA Insurance News – South Africa By WENDY...
If damage is attributed to the poor condition of property, the policy may not respond even if an insured event did occur. Image: Shutterstock CRA Insurance News – South Africa By Adriaan Kruger Ombud for short-term cover warns that paying your premium is not the only...
Almost 75% of complaints were about rejected accident claims. Picture: 123RF/DMITRY KALINOVSKY CRA Insurance News – South Africa By NTANDO THUKWANA The impact of the coronavirus will be felt across the short-term insurance industry and by consumers this year, the...