CRA’s goal is to provide relevant, useful and valuable information to our Members.

Read the latest news on training, repair techniques, global trends, latest research, industry news, labour, technology, innovation, marketing, compliance, customer service, industry standards and best practice.

Industry News contain public information and news as well as members’ blog articles that are shared with the CRA Members on the exclusive Facebook CRASA-Members Group.

As a CRA Member, you can join the Facebook CRASA-Members Group by clicking here to access the CRA online discussion forum.

The Customer Isn’t Always Right

The Customer Isn’t Always Right

CRA Customer Service Explored By Justin Gray The customer isn't always right, and you need to challenge them because organizations with a culture of agreement are fundamentally set up for failure.   Visit CRA’s industry news blog page for more relevant articles....

The Benefits Of Going “Green”

The Benefits Of Going “Green”

CRA Business Trends Explored By Tom Martin   The benefits of going “green” in your collision repair facility is that it can improve your business and deliver real green to your bottom line.   Visit CRA’s industry news blog page for more relevant articles.   This...

5 Reasons To Fire A Customer

5 Reasons To Fire A Customer

Image by Helpscout.com     CRA Customer Service Explored By Jason Boggs Sometimes ending a tricky business relationship is the absolute right thing to do so here are 5 reasons when to fire a customer.   Visit CRA’s industry news blog page for more...

Recent Articles

Electric Vehicle Initial Inspection And Handling

Electric Vehicle Initial Inspection And Handling

CRA Repair Techniques Explored By Bud Center   The initial intake inspection and handling of an electric vehicle is a critical part of the repair process that requires important steps be followed.   Visit CRA’s industry news blog page for more relevant articles....

Novalis Strongest Automotive Aluminium Product

Novalis Strongest Automotive Aluminium Product

CRA Product News By John Huetter Novelis earlier this year announced automakers could now buy Advanz 7UHS-s701 structural aluminium, calling the substrate its “strongest automotive aluminium product to date.”   Visit CRA’s industry news blog page for more...

The Customer Isn’t Always Right

The Customer Isn’t Always Right

CRA Customer Service Explored By Justin Gray The customer isn't always right, and you need to challenge them because organizations with a culture of agreement are fundamentally set up for failure.   Visit CRA’s industry news blog page for more relevant articles....