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Read the latest news on training, repair techniques, global trends, latest research, industry news, labour, technology, innovation, marketing, compliance, customer service, industry standards and best practice.
Industry News contain public information and news as well as members’ blog articles that are shared with the CRA Members on the exclusive Facebook CRASA-Members Group.
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Should Your Shop Offer Rentals?
Business Growth & Profitability Explored Article by Noah Brown Should your shop offer rentals as it might provide a great opportunity to diversify your shop’s business and enter a market that may be underserved in your area. Visit CRA’s...
What Every Shop Should Know About Responses to Reviews
Customer Service Explored By Mitch Becker We look at what every shop should know about responses to customer reviews. Most collision shop owners know customer reviews shape their reputation. But few realize that how they respond across every...
Tesla Struggles to Course Correct From Dropping Sales
Global Motoring News Article By Reuters Tesla struggles to course correct from dropping sales in the world’s three biggest car markets. Visit CRA’s blog page for more relevant articles. Tesla CEO Elon Musk has spent much of the year...
The Future Belongs to Leaders Who Orchestrate AI
Business & Technology Explored Presented By Tom Popomaronis Edited by Micah Zimmerman The future belongs to leaders who orchestrate AI, not pass tasks to it. Most executives still treat AI as another task manager, but the real breakthrough...
MIG Brazing Is A Popular Choice by Automakers
Repair Techniques Explored Article by I-CAR SME MIG brazing is a popular choice by automakers and are increasingly recommended due to the heat sensitivity of the metals in today’s vehicles. Visit CRA’s industry news blog page for more...
How to Pick the Right Masking Tape
Repair Techniques Explored By Cameron Sloan How to pick the right masking tape because clean edges, bleed-through and adhesive transfer are all critical details that can make or break a collision paint job. Visit CRA’s industry news blog...
Don’t Complain About Retention If You Don’t Mentor
Training & Staff Resources Explored By Dr. Christina Rahm, Edited by Micah Zimmerman Don’t complain about retention if you don’t mentor your people. Learn about the benefits of a mentorship program, how to develop one and the key components...
New Law Will Stop Businesses Selling Their Vehicles
Motoring & Legislation News Article By Michael Taylor New law will stop businesses selling their vehicles in South Africa according to the new AARTO Act. Visit CRA’s blog page for more relevant articles. The Administrative...
10 ADAS Calibration Tips
New Technology & Repair Techniques Article by Andrew Markel Here are 10 ADAS calibration tips because sometimes it feels like ADAS overload when you start a calibration. But, after you stumble through a few, you start to recognize a pattern —...
How AI and Hyperlocal Targeting Are Rewriting the Rules
Business Marketing By Michael Kiernan How AI and hyperlocal targeting are rewriting the rules of advertising to create a new era of advertising where machine learning delivers precision at scale while local context drives genuine relevance and...
Recent Articles
What Every Repair Shop Needs to Know About Servicing EVs
https://youtu.be/O3ozlM7s8ao?si=u5XZYShJe3DxFUfp New Technology Explored Article by Noah Brown John Forro shares what every repair shop needs to know about servicing electrical vehicles. Visit CRA’s industry news blog page for more relevant...
10 Questions Every Consumer Should Ask Before Choosing an Auto Body Shop
Repair Techniques and Public Safety Explored We look at 10 questions every consumer should ask before choosing an auto body shop. Visit CRA’s industry news blog page for more relevant articles. The Massachusetts Auto Body Association says...
Road Users in South Africa Warned of the 20km/h Rule
Motoring News & Short-term Insurance Article By Malcolm Libera Road users in South Africa warned of the 20km/h rule when it comes to insurance claims as driving too fast can carry serious financial consequences for motorists. Visit...