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8 Reasons why your insurance claim is rejected because not holding up your side of the deal could see your policy voided.


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Motorists in South Africa will need to readjust their insurance premiums to ensure that they are covered in the event of an accident as they get back to the office on a full-time basis.

Shakeel Ebrahim, the head of operations at Standard Bank Insurance, said that not holding up your side of the deal could see your policy voided or your claim being rejected.


Ebrahim outlined eight of the main reasons why insurance claims are rejected:


1. Unlicensed driver

Ebrahim made the obvious point that it is illegal for someone without a valid driver’s licence to be behind the wheel, adding that it is essential to ensure that the person driving your car has a valid driver’s licence.

“If they only have a learner’s licence, they must be accompanied by a licenced driver,” said Ebrahim.

He further stated that you must be aware of timelines and moratoria communicated by the Department of Transport relating to the ongoing delays in issuing drivers’ licences and take steps to stay on the right side of the law.


2. The driver may not be the regular driver.

“Some insurance policies require that the regular driver be specified,” said Ebrahim. Therefore, when someone else drives your car, the policy requires you to specify who that person is.

Ebrahim noted that adding specialised drivers to your policy may affect premiums.


3. Driving under the influence

Due to the legal breath alcohol limit being 0.24mg per 1,000ml or a blood alcohol limit of 0.05g per 100ml in South Africa, two drinks will likely put most people over the legal limit.

“A claim when over the limit will not only be rejected but could cause an accident, face a fine or jail time if you are caught,” said Ebrahim.



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4. Satellite tracker data

According to Standard Bank, some insurers require a tracking device in the event of theft.

“If this was not done, and your car is stolen, the claim will be rejected. If you are driving recklessly and subsequently cause an accident, the claim will also be rejected,” he said.


5. Insufficient cover

Understanding the insurance policy that covers you is essential as a policy might only cover particular circumstances.

“There are different types of car insurance available, namely comprehensive cover; third party fire and theft cover; and third party cover,” said Ebrahim.


6. Mechanical failure

Ebrahim stressed that regular car servicing can keep a vehicle running without issues and that skipping services would void the manufacturer’s warranty and result in severe mechanical problems, like causing your engine to seize.

“Be sure to follow the manufacturer’s recommendations for the care of your car to avoid a rejected claim in the future,” he said.


7. Inspection not carried out

Typically, an insurer would require that your car gets inspected as early as possible after your policy starts to ensure that the insured asset exists and is in the specified condition,” said Ebrahim

“Failing to do this in the required window period could result in a future claim being rejected.”


8. Using your car for business

If you use your car for business purposes, you need to disclose this information to your insurer, and you may be required to ensure your vehicle is under a commercial policy.

Ebrahim stressed the importance of the following:

  • To read and understand the Terms and Conditions in your policy document.
  • To be honest, when answering questions, the insurer asks when taking up their policy.
  • To adhere to the road rules, drive responsibly and keep your car roadworthy.
  • To ensure that your car is well maintained and stick to the service intervals.



Read Also: Latest Court Ruling Found AARTO Unconstitutional


Article Credit To BusinessTech


What is your view of insurance claims being rejected by insurers? Do you think they are unreasonable rejecting a claim? Let us know in the comments below. Also, if you found our content informative, do like it and share it with your friends.


Read Also: How To Check If You Have Outstanding Traffic Fines



Download your FREE “ICE Contact List and Accident Assist Checklist” here! to assist you when you are at your most vulnerable.



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