CRA has an extensive new member vetting and on-boarding process. Through this process we take both industry skills and subject matter expertise into consideration, as well as considering candidates’ values, attitude and commitment.

Our Members comply to a strict Code of Conduct in line with the Consumer Protection Act.

Our focus is to ensure a great customer service experience, maintain world class service delivery standards and overall customer satisfaction.

Our Members are subject to an annual audit to guarantee compliance to our Safety Through Standards processes and philosophy.