1. Contact CRA and log a formal complaint, or use our Log a Complaint form.
  2. Appointment will be setup between repairer & customer.
  3. CRA will notify the broker on the damage control procedure.
  4. CRA member will have 7 working days to rectify should the client not be satisfied with the vehicle we will then remove the vehicle to an alternate repairer.
  5. CRA member will have to provide the broker and insurer.