The goal of the Collision Repairers Association of South Africa’s (CRA) Code of Conduct is to provide a guideline and reference to its Members based on integrity, fairness, honesty, trustworthiness, respect and openness.

CRA and its Members subscribe to the Consumer Protection Act (No 68, 2008) and the principles thereof namely:

  • The right of equality in the consumer market
  • The Consumer’s right to privacy
  • The Consumer’s right to choose
  • The right to the disclosure of information
  • The right to fair and responsible marketing
  • The right to fair and honest dealing
  • The right to fair, just and responsible terms and conditions
  • The right to fair value, good quality and safety

CRA’s Members are committed to service excellence and therefore have given you, the customer, the right to address complaints via an independent complaint procedure aimed at resolving consumer complaints and disputes.

CONSUMER COMPLAINTS LINE: 0861 726 272

OR YOU CAN LOG YOUR COMPLAINT ONLINE HERE

Recent Articles

Faulty Airbag Recall on Citroën C3 and DS3 Vehicles

Faulty Airbag Recall on Citroën C3 and DS3 Vehicles

    Motor Industry News Article by S. Kessel from CRA   This is an urgent faulty airbag recall campaign notification on all Citroën C3 and DS3 vehicles regarding models manufactured between 2009 and 2019.   Visit CRA’s industry news blog page for...

Why Use A CRA Member To Repair Your Vehicle?

Why Use A CRA Member To Repair Your Vehicle?

    CRA Vehicle Repairs Explored By CRASA Why use a CRA Member to repair your vehicle? Today we’ll discuss the Collision Repairers Association of South Africa (CRA), what it is and what it takes to become a member and why you should only trust a CRA Premium...

Rampant Theft Cause Major Headache For South Africans

Rampant Theft Cause Major Headache For South Africans

    Short-Term Insurance and Personal Finance Explored Article By Staff Writer Rampant theft of high-value vehicles cause major headache for South Africans who are forced to pay higher insurance premiums. The increase of theft in South Africa is so much so...