The goal of the Collision Repairers Association of South Africa’s (CRA) Code of Conduct is to provide a guideline and reference to its Members based on integrity, fairness, honesty, trustworthiness, respect and openness.

CRA and its Members subscribe to the Consumer Protection Act (No 68, 2008) and the principles thereof namely:

• The right of equality in the consumer market
• The Consumer’s right to privacy
• The Consumer’s right to choose
• The right to the disclosure of information
• The right to fair and responsible marketing
• The right to fair and honest dealing
• The right to fair, just and responsible terms and conditions
• The right to fair value, good quality and safety

CRA’s Members are committed to service excellence and therefore have given you, the customer, the right to address complaints via an independent complaint procedure aimed at resolving consumer complaints and disputes.

CONSUMER COMPLAINTS LINE: 0861 726 272

OR YOU CAN LOG YOUR COMPLAINT ONLINE HERE