CRA has an extensive new member vetting and on-boarding process. Through this process we take both industry skills and subject matter expertise into consideration, as well as considering candidates’ values, attitude and commitment.

Our Members comply to a strict Code of Conduct in line with the Consumer Protection Act.

Our focus is to ensure a great customer service experience, maintain world class service delivery standards and overall customer satisfaction.

Our Members are subject to an annual audit to guarantee compliance to our Safety Through Standards processes and philosophy.

Recent Articles

Check Your Insurance Policy

If damage is attributed to the poor condition of property, the policy may not respond even if an insured event did occur. Image: Shutterstock CRA Insurance News – South Africa By Adriaan Kruger Ombud for short-term cover warns that paying your premium is not the only...

Ombud For Short-term Insurance Set To Feel The Fallout Of Covid-19

Almost 75% of complaints were about rejected accident claims. Picture: 123RF/DMITRY KALINOVSKY CRA Insurance News – South Africa By NTANDO THUKWANA The impact of the coronavirus will be felt across the short-term insurance industry and by consumers this year, the...