CRA Global Customer Service Excellence – Canada
SAINT-EUSTACHE, Quebec. The HGregoire Nissan Vimont and HGregoire Nissan St-Eustache dealerships have been awarded the Nissan Global Excellence Award. This prestigious accolade is awarded to a very select group of dealerships worldwide in recognition of their outstanding customer service and above-average sales growth.
John Hairabedian, President of the HGregoire Automotive Group said, “We are honoured to receive this award of excellence once again this year for HGregoire Nissan Vimont, and for the first time at HGregoire Nissan St-Eustache. I would like to thank all of our employees for their dedication and exemplary work, which was instrumental in setting us apart.”
Awarded to only 131 dealerships around the world, Nissan Canada relies on four main criteria to determine the winners: after-sales customer service, after-service customer care, revenue growth, and market share gains.
Jonathan Cameron, General Manager of HGregoire Nissan St-Eustache, expressed, “It is an honour for us to join the top 10% of dealers in Canada.” He added, “This award recognizes the exceptional work accomplished throughout the year by our various teams.”
Winner for the second consecutive year, Guy Filiatrault, General Manager of HGregoire Nissan Vimont is also proud of this prestigious recognition. “It validates our strategy of putting the customer at the centre of our decision-making. Receiving this award for the second year in a row is one of the highest honours, and a very rare one at that. I am, therefore, grateful to our loyal customers and all our employees, without whom this honour would not have been possible.”
Marc-André Sanscartier, Nissan Canada’s Regional General Manager for Quebec stated, “We are proud of the work accomplished by all the team members at HGregoire Vimont and HGregoire St-Eustache. This recognition underscores the many efforts of the entire staff of these two dealerships to offer an exemplary customer experience. I am confident that this distinction will be presented again to these two dealerships in the future; and that the other two dealers in the group will soon be eligible to share in this honour as well.”
Founded in 1993, with its head office in Saint-Eustache, Quebec, HGregoire has more than 1,500 employees in Canada and the United States. With the largest inventory in Canada, HGregoire is the leader in pre-owned vehicle sales. Winner of the Consumers’ Choice Award for 15 consecutive years, the family-run business oversees 21 new and pre-owned vehicle superstores in Quebec as well as 8 in Florida. HGregoire’s mission is to ensure the best possible price for quality vehicles through a rigorous purchasing and sales protocol based on transparency and reliability. For more information about the company and its unique history, visit hgregoire.com.
Article Credit to Collision Repair Magazine.